We hope you’re delighted with your Eluxia purchase. If you need to make a return, we’re here to assist.
Return Window
Returns are accepted within 30 days of purchase.
Return Conditions
- Items must be unworn, unwashed, and have all original tags attached.
- Final sale items, gift cards, and personalized products are non-returnable.
Return Process
- Initiate a Return: Contact [email protected] with your order number.
- Prepare Your Item: Safely pack the item for return shipping.
- Ship the Return: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Refunds are processed within 7 business days of receiving your return. Funds will be returned to your original payment method.
Exchanges
To exchange an item, place a new order and follow the return process for the original item.